See risk early. Strengthen relationships.
Community teams do their best work when they're ahead of the conversation - not reacting to it. Koho brings member engagement, behaviour and renewal signals into one clear view, so you can spot risk early and take action while it still makes a difference.
Member Health
72
+4Renewals (90d)
24
+3Churn Rate
3.2%
-1.1%NPS Score
64
+6| Company | MRR | Renewal | Health | Action |
|---|---|---|---|---|
| Acme Corp | £4,200 | 28 Apr | 32 | Retention call |
| Globex Inc | £3,100 | 15 May | 68 | Standard check-in |
| Wayne Enterprises | £1,950 | 02 Jun | 45 | Community event invite |
| Pied Piper | £2,600 | 18 Jun | 82 | Upsell conversation |
| Hooli | £3,800 | 30 Jul | 78 | Standard renewal |
| Stark Industries | £2,800 | 14 Aug | 55 | Retention call |
| Umbrella Corp | £6,200 | 02 Sep | 72 | Expansion discussion |
| Initech | £5,400 | 20 Sep | 85 | Standard renewal |
Member Health
72
+4Renewals (90d)
24
+3Churn Rate
3.2%
-1.1%NPS Score
64
+6| Company | MRR | Renewal | Health | Action |
|---|---|---|---|---|
| Acme Corp | £4,200 | 28 Apr | 32 | Retention call |
| Globex Inc | £3,100 | 15 May | 68 | Standard check-in |
| Wayne Enterprises | £1,950 | 02 Jun | 45 | Community event invite |
| Pied Piper | £2,600 | 18 Jun | 82 | Upsell conversation |
| Hooli | £3,800 | 30 Jul | 78 | Standard renewal |
| Stark Industries | £2,800 | 14 Aug | 55 | Retention call |
| Umbrella Corp | £6,200 | 02 Sep | 72 | Expansion discussion |
| Initech | £5,400 | 20 Sep | 85 | Standard renewal |
- You only hear there's a problem when notice is handed in
- Engagement data lives across too many tools
- Renewals arrive with little warning or context
- There's no clear way to tell who's thriving and who's drifting
- Retention feels reactive rather than intentional
- Member health scores that actually predict who's at risk
- See engagement across every touchpoint in one place
- Renewal calendar with risk indicators and recommended actions
- Spot changes in behaviour early
- Approach renewals with context, not surprises
Spotting member risk while there's still time
Surfacing the engagement and renewal signals that usually only become visible when someone hands in notice.
Understand member health clearly
See which members are engaged, steady or at risk and where your attention will have the most impact.
Track engagement without chasing data
Bookings, events, interactions and activity all come together into one consistent view.
Catch issues early
Spot shifts in behaviour before they turn into dissatisfaction or churn.
Approach renewals with confidence
See upcoming renewals alongside risk signals, so conversations are timely and informed.
Focus on members that matter most
Understand lifetime value to prioritise effort where it protects the most revenue.
Stay proactive, not reactive
Structured workflows help you check in at the right moments, without relying on memory or spreadsheets.
Ready to empower your community team?
See how Koho can help you make smarter, faster decisions.
Portfolio Overview
Real-time · revenue intelligence
£284k
+12.3%87.4%
+2.1%1,247
+48Revenue by location
Pipeline value
£1.2M
Retention score
92.1%
+3.4% vs last quarter